Technical Service

BEFORE FILING A COMPLAINT OR APPEAL, PLEASE NOTE THAT:

• Anonymous messages will not be accepted;
• Protection of personal data is guaranteed for all individuals who use the complaint and appeal service.

DESCRIPTION OF COMPLAINT HANDLING PROCESS

The complaint, complete with all relevant information, must be sent to the following email address quality@greenkar-ts.com;

• The Quality Assurance Manager will acknowledge receipt of the complaint and provide updates on its progress where possible;
• GreenKar Technical Service Ltd will evaluate the validity of the complaint by analyzing all its aspects;
• The Quality Assurance Manager will formalize a response within 20 working days from the receipt of the complaint.

DESCRIPTION OF APPEAL HANDLING PROCESS

• The appeal, complete with a detailed description of what is being contested, reference to the Inspection Report, and indication of your contacts and details, must be addressed to Management by registered mail within 20 working days from the date of receipt of the decision being challenged.
  Select the appropriate office for the appeal:
  • REGISTERED OFFICE – address: 18/2, South Street, Valletta, VLT 1102 (Malta)
    (for appellants located outside Italy)
  • OPERATIONAL HEADQUARTERS – address: Via Montenero, 74 – 00012 Guidonia Montecelio – RM (Italy)
    (for appellants located in Italy)
• Management will send confirmation of receipt of the appeal;
• The appellant will be kept updated on the progress where possible;
• The Appeals Commission will make a decision within 40 working days from the date of receipt of the appeal;
• Management will communicate the Appeals Commission’s decision by registered mail.